Insights · Blog
Notes from the floor.
Short, honest pieces on the stuff that actually moves deals — reading people, closing without pushing, and making a whole team better. No hacks, no hustle-porn. Just what I've learned in the chair, and what I'm still learning.
Most deals aren't about the product
The moment a deal actually turns is almost never the feature list. Here's where to look instead.
Read →More on the way, published honestly, on a real cadence — not a fake library.
An ongoing series
The Sales Psychology Files
Modern sales psychology, especially the reverse-psychology techniques that actually work — reactance, disqualification, strategic "no," anchoring, autonomy — explained honestly, including where they fail and where they curdle into manipulation. Numbered on purpose: this one keeps going.
- 01 What Reverse Psychology Actually Is — the real mechanism (reactance), and why most sales advice gets it wrong.
- 02 The Take-Away Close — how removing an offer can make someone want it more, if the removal is real.
- 03 Reverse Psychology's Evil Twin — the exact line between honest psychology and manipulation.
- 04 The Psychology of "No" — why letting a buyer say no gets you to yes faster.
- 05 Disqualification as a Sales Weapon — why "this might not be for you" builds trust.
- 06 Anchoring in Reverse — why the number you don't say matters more than the one you do.
- 07 The Autonomy Trap — why "you don't have to decide today" closes more than any deadline.
- 08 Mirroring the Objection — reverse psychology as a listening tool, not a trick.
- 09 The Paradox of Choice in Negotiation — why offering less sometimes wins more.
- 10 When Reverse Psychology Fails — the buyers who see it coming, and what to do instead.
More entries added as the series continues — published honestly, on a real cadence.
A companion series
The Never Split The Difference Files
Ten essays, one per chapter of Chris Voss's Never Split the Difference: Negotiating as if Your Life Depended on It — mirroring, labeling, calibrated questions, the Ackerman model, the Black Swan — explained in my own words, applied to sales and hiring conversations, not the book's own hostage-negotiation stories.
- 01 Why "Win-Win" Isn't the Goal — what an FBI hostage negotiator knows about rooms.
- 02 The Cheapest Rapport Tool in Negotiation — mirroring.
- 03 Labeling — naming an emotion out loud without agreeing to fix it.
- 04 Why "No" Is Safer Than "Yes" — and gets you there faster.
- 05 The Two Words That Actually Close — "that's right," not "you're right."
- 06 Bending Reality Honestly — anchors, frames, and loss.
- 07 Give Up Control to Get It — calibrated questions.
- 08 The Handshake Isn't the Deal — guaranteeing what happens after yes.
- 09 Bargaining Hard Without Being an Adversary — the Ackerman model.
- 10 The Black Swan — what the room isn't telling you.
Read alongside The Sales Psychology Files above — same rules: named theory only, never invented statistics.
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